LONDON, UK: The body that investigates dangerous or incompetent dentists in the UK has been battling a backlog of serious complaints, the BBC has reported. According to the broadcaster, problems at the General Dental Council (GDC) were at their worst in 2010, when 72 serious complaints had still not been dealt with after nine months.
That compares to the 224 serious complaints referred during the year. Since then, the GDC has appointed a new chief executive and furthermore increased the number of investigatory hearings and staff. In 2011, additional people were recruited to sit on the committees that deal with fitness to practise cases. Furthermore, it took on 12 extra caseworkers.
The GDC, which is responsible for monitoring dental professionals, is in turn regulated by the Council for Healthcare Regulatory Excellence (CHRE). In September 2011, the government asked the CHRE for a report on how the GDC is being run, following the resignation of its former chair, Alison Lockyer, who had complained about the manner in which internal disputes between executives and other staff in the GDC were dealt with. The report is expected by the end of this month.
In 2011, the CHRE conducted two audits and in its reports criticised the time the GDC took to process the disciplinary cases of dentists.
“The General Dental Council needs to refocus all its energy and attention on patient safety and the quality of dentistry,” Chief Executive of the CHRE Harry Cayton told the BBC.
The latest statistics reflect that a total of 1,400 complaints were made to the GDC in 2010. Unjustified complaints are sifted out by case-workers. An investigating panel decides whether serious cases are to be referred to a senior committee, which has the power to strike a dentist off.
Cases that have taken more than nine months to pass from the investigating committee to one of the more senior panels are classed as backlogged cases by the GDC. According to the BBC, the number of these has fallen from 72 to 51 since the appointment of its new chief executive, Evlynne Gilvarry, in October 2010.
“What I was determined to do as soon as I joined the organisation was to ensure that the theoretical risk to patients—that patients might be put at risk—never manifested into a reality,” said Gilvarry. “We have done that and we have put in a reform programme and 12 months on, we are in a much stronger position.”
Source: http://www.dental-tribune.com/articles/content/scope/news/region/europe/id/7218